Manuals
LT

Responsible gaming

Lottery is a game which is designed for entertainment, as a leisure activity and for enjoyment. Lottery has a specific character which distinguishes it from other games since you have to pay for participation (by buying lottery tickets) and part of the payment is used for lottery prizes which are won by only a small number of players, another part goes to public purposes (such as support to sports, culture, etc.).

Most players understand that lottery is an entertainment and correctly assess the chance and likelihood of winning , they also are able to control the time and funds dedicated to this entertainment. Still, it sometimes happens that players become too involved in a game. In such cases, people might lose control: they play more and spend more than planned.

Most players understand that lottery is an entertainment and correctly assess their chance and likelihood of winning, they also are capable of controlling their time and funds dedicated to this entertainment. Still, it sometimes happens that players become too involved in a game. In such cases, people might lose control: they play more and spend more than planned.

We care about our players and feel a responsibility towards them. Understanding that some people might find it hard to control the time they spend playing, we have implemented a useful tool in our website – the possibility for players to decide themselves how much time and funds they would like to spend on entertainment run by us. This practice is supported and certified by the European Lotteries Association (the umbrella body of European countries), is applied in advanced and mature lottery markets which treasure and foster their players’ interests.

The setting may be pre-set by logging into a player’s account under the heading “Responsible Gaming”. You can choose a restriction based on the playing time or the amount of money spent (you can choose either one or both). Furthermore, a player can choose himself the duration of game and the amount to be spent on the purchase of tickets. Another important decision is to choose the period during which the time of play or the amount spent is to be calculated until the limit is reached and when a player will be logged off automatically. After the end of such period the restriction will be cancelled and the next period will be set until the limit is reached again.

In addition, our website offers control and reminder functions for the time players spend while taking part in lotteries; these functionalities periodically inform players of the time they have been playing.

These tools are part of our responsible lottery organisation programme. It is important to us that everyone who plays in a lottery enjoys the game, has a good time and is pleased with the prizes, while we make every effort to make sure that the game is fun and causes no problems for anyone.

You can find the questionnaire which will help you determine whether you need professional help here.

Information on where professional consultations and specialists’ assistance can be found is provided here.